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Issue - meetings
Performance and Financial Monitoring for 2017/18 - Yearend
Meeting: 06/06/2018 - Overview and Scrutiny Committee (Item 27)
27 Performance and Financial Monitoring for 2017/18 - Yearend PDF 230 KB
Minutes:
The committee began the discussion, taking an introduction from Jane Hartnell, Director of Corporate Services and Governance. She noted that whilst it was important to address where performance did not meet targets and/or needs to be improved, it is equally important to focus on the successes and achievements that sits behind a huge amount of work.
The committee discussed the section of the report “Cleaner and Safer”. The committee raised a question in regards to the target of 110 for failed bin collections (per 100,000) and whether this could be changed to 100 as a statement of intent for the new contract to be confirmed by Cabinet. It was stated that this would be difficult to manage, as the bids for the street cleaning service contract are coming in on 18 June 2018, making them difficult to change and influence now.
Further to this, the committee asked what the response should be to complaints about the state of cleanliness on the beach. The Lead Councillor for the Environment and Equalities Portfolio stated that there was a plan organised for detritus on the beach, but the contractor’s management team had been removed so ensuring performance was improved remains challenging. He did confirm that default issues were being issued.
Questions were raised in regards to the Kingdom Contract pilot, and the progress from this. The Assistant Director, Environment and Place stated that the staff retention for the kingdom contract had been a challenge which has impacted on their overall performance. He did continue to explain that there was really helpful information taken from the pilot – firstly on who was committing the offences, and secondly whether they were residents of the town rather than visitors. This intelligence will inform proposals about alternatives and options in regards to enforcement and the use of the Warden’s service in the town.
The Councillors discussed indicators in the report. The first was a question in regards to the 5% target on quarters one, two and four on improved street and environmental cleanliness. It was explained that this has been a longstanding indicator (NI195) and is monitored by an investigative survey, completed three times a year by a contractor who do a selection of objective criteria. The target meant that if any more than 5% of these criteria were logged, the contractor would have failed to meet their targets.
The second was on the target of 200 homes meeting a required standard in quarter four and what this means. It was explained that this 200 home target was for 200 homes to have been inspected throughout the entirety of the year. The Director of Corporate Services confirmed that a list of indicators definitions and direction of travel information would be provided to assist with understanding of the indicators within the report.
Another discussion point on indicators was that of a regular indicator for the issuing of tickets, and whether this information was available somewhere. The answer was that there was some information on default notices and the ... view the full minutes text for item 27
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