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Issue - meetings
Update on My Hastings online
Meeting: 28/09/2017 - Overview and Scrutiny Committee (Item 6)
Update on My Hastings online
(Spoken Report)
Minutes:
The Customer First Communications Champion, Corporate Customer Services Manager and Programmer presented an update on My Hastings online.
The council has been making a number of transactions available online and overview and scrutiny members had been monitoring the take up of these services.
The most popular online transaction was report it, which comprised reporting litter, fog fouling, fly-tipping, fly-posting and graffiti. The team have been developing a new version of report it, based on feedback from users, which makes it easier and faster to carry out these transactions. The new service included improved mapping capabilities, users could also easily track incidents which have been reported to the council. Further work was also underway to improve communication between the council and its contractors once reports had been received. It was intended to launch the new version of report it in November 2017.
The Corporate Customer Services Manager advised that the number of cases being reported through My Hastings self-service has remained at a similar level (approximately 52%) each month. Therefore, there is a need to carry out wider marketing to raise awareness of the service and increase the number of residents, businesses, staff and visitors using self-service.
The marketing activities had been planned to take place between January and March 2018 and included both a range traditional and online promotion.
The committee welcomed the update and thanked the team for their efforts.
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