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Issue - meetings
Corporate Plan 2017/18 Retrospective Report Back on 2016/17 and Performance Targets 2017/18
Meeting: 15/06/2017 - Overview and Scrutiny Committee (Item 14)
Additional documents:
- Briefing by Director of Corporate Services and Governance, item 14 PDF 90 KB
- Briefing by Director of Operational Services, item 14 PDF 80 KB
- Template for Quarter 4 and Year End Performance Update, item 14 PDF 440 KB
- Year End Performance Update and 2017/18 Performance Indicators, item 14 PDF 62 KB
Minutes:
The Director of Corporate Services and Governance presented a report which updated members of the committee on year-end performance.
The Director of Corporate Services and Governance explained that, although the year-end performance target for sickness days per person had not been met, performance had improved compared to this time last year. Also, she had been advised through the recent Local Government Association peer review process, that the council continued to perform well in this respect, compared to other local authorities.
Discussion took place regarding the freedom of information requests the council receives. Members were mindful that the council was keen to maintain a culture of openness and transparency throughout all its activities. However, the process of dealing with freedom of information requests generates a significant additional workload across the organisation. Some of the requests received are not in line with the original principals of the scheme. The committee recommended carrying out further research to compare the number of FOI’s the council receives with those received by other authorities. The committee noted that the My Hastings online system would allow for more accurate recording of time spent responding to requests.
The committee were pleased to note that the year-end targets for the revenues and benefits service had been met. The Director of Corporate Services and Governance commented that there had been significant changes to the working practices of this team, following the introduction of Universal Credit earlier this year. Members were keen to understand how many households had been affected by the benefits cap, which had also been introduced recently. The Revenues and Benefits Service Manager was due to hold a briefing meeting for all members later in the year to update them on the changes.
Discussion took place regarding the roll out of My Hastings online. The Director of Corporate Services and Governance added that a key aim of the system would be to help create additional capacity within the community contact centre. By making a number of transactional enquiries available online, it was intended that staff in the contact centre would be able to deal with more complex enquiries and respond to the increasing demand in some service areas, such as housing advice. A marketing campaign would take place in the autumn to promote the My Hastings online service. In the meantime, members were encouraged to continue reporting any issues with the service to the team to ensure they could be addressed as part of the ongoing development of the service. The Director of Corporate Services and Governance also agreed to circulate additional customer contact monitoring information to keep the committee updated on progress with the channel shift to online services.
The committee noted the additional workload for the electoral services team, organising both the East Sussex County Council elections in May and the UK Parliamentary election in June. Discussion also took place about options to increase voter registration in the town. The Director of Corporate Services and Governance replied that the team had a limited amount of resources ... view the full minutes text for item 14
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